At Grab Tech Australia (“Grab Tech”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, purchase our products, or interact with us.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
We may collect information including:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Company name (if applicable)
- Vehicle details you provide
- Any information submitted through enquiry or contact forms
Order Information
When you place an order, we may collect:
- Products purchased
- Order history
- Shipping preferences
- Payment confirmation
Please note that payment information is processed securely through our payment providers. Grab Tech Australia does not store your full credit card details.
Website Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referral source
- General website activity
This information helps us improve our website and customer experience.
How We Use Your Information
Your information may be used to:
- Process and fulfil your orders
- Deliver products and services
- Provide customer support
- Respond to enquiries
- Improve our website and products
- Personalise your shopping experience
- Send order updates
- Send marketing communications where you have provided consent
- Detect fraud or suspicious activity
- Comply with legal obligations
Marketing Communications
If you subscribe to our newsletter or promotional emails, we may send information about:
- New products
- Special offers
- Promotions
- Product updates
- Company news
You may unsubscribe at any time using the unsubscribe link included in our emails.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Maintain your shopping cart
- Improve website performance
- Analyse website traffic
- Support marketing and advertising campaigns
You can choose to disable cookies through your web browser, although doing so may affect certain website functionality.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Your information may be shared with trusted third parties where necessary to operate our business, including:
- Payment providers
- Shipping and courier companies
- Website hosting providers
- Marketing service providers
- Analytics providers
- IT support providers
These providers only receive the information necessary to perform their services on our behalf.
Data Security
We take reasonable precautions to protect your personal information from unauthorised access, misuse, alteration or disclosure.
While we implement appropriate security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Third Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Accessing and Updating Your Information
You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate.
To make a request, please contact us using the details below.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
- Improve our services
Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or website functionality.
Any updates will be published on this page together with the revised “Last Updated” date.
Contact Us
If you have any questions regarding this Privacy Policy or wish to request access to your personal information, please contact us.
Grab Tech Australia
Email: support@grabtechaustralia.com.au (replace if different)
Website: https://grabtechaustralia.com.au