At GrabTech, we know you’re excited to get your hands on your products, so we make shipping fast, simple, and stress-free.
Processing Time
Orders are typically processed and dispatched within 1–2 business days of payment confirmation.
Shipping Within Australia
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- All orders come with tracking information so you can follow your delivery from our door to yours.
International Shipping
We currently only ship within Australia. For international inquiries, please contact our team at support@grabtechaustralia.com.au
Returns Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Eligible Returns
We accept returns within 30 days of delivery for:
- Unused products in original condition
- Products in original packaging with all accessories/manuals included
To initiate a return, contact us at support@grabtechaustralia.com.au with your order number and reason for return.
Non-Returnable Items
- Used or installed GrabTech Handle.
- Products damaged due to improper use or installation.
- Clearance or final-sale items.
Refund Policy
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved Refunds
- Refunded via the original payment method
- Processed within 5–7 business days after we receive the return
- You’ll receive an email confirmation once your refund is issued
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged or Incorrect Items?
If you receive a faulty, damaged, or wrong item, please email us within 7 days of receiving the order. Include:
- Your order number
- A brief description of the issue
- Clear photos (if applicable)
We’ll get it sorted as quickly as possible.
Need Help?
Reach out to us anytime at support@grabtechaustralia.com.au — we’re here to help.